Choosing and Using Direct Commerce Order Management and Fulfillment Software by Ernie Schell.
A comprehensive overview with in-depth information on:

The Anatomy of Direct Commerce Order Management Software

Developing an Appropriate Multi-channel Systems Strategy

Selecting Order Management Software

Successful Systems Implementation
Included in this volume are flowcharts, diagrams, checklists, and questionnaires for assisting you in undertaking a comprehensive
Needs Analysis and producing a
Request for Proposal to send to software vendors whose systems you determine come closest to meeting your needs.
Price: US$89.95 for the US version
Publication date: February 2008. To place an order, click
HERE for eBooks.