The Guide to Direct Commerce
Systems and Services is designed to be the only comprehensive source of information about
all the major types of systems and services required to manage a fully-enabled
and successful direct commerce business (eCommerce, catalog,
call center, and fulfillment center).
A work in progress, we are focusing initially on Multi-channel Order Management Systems and will include third-party call center and fulfillment facilities in the near future, as well as eCommerce, Search Engine Optimization, and Site Search tools.
Please select "How to Use This Site" from the Info Central listing in the Nav bar for instructions on
using this site.
Payment Application Data Security Standard
By July 1, 2010, all direct commerce order management
systems that accept credit card numbers for order payment must be compliant
with data security standards established by the Payment Card Industry Security Standards Council (PA SSC). These regulations, embodied in the Payment Application Data
Security Standard (PA-DSS), apply to all order management systems used in a
call center where credit card payment is accepted, unless the card data is
entered directly into a third-party module dedicated exclusively to payment
processing or into a hosted solution with no data maintained locally. PA-DSS
may also apply to eCommerce shopping carts unless they are completely external
to, and not interfaced to, the eCommerce platform.
Click HERE for further information and a list of applications certified as PA-DSS-compliant.